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Frontline Customer Service In Higher Education: 10 Key Responses To Diffuse Frustration And Anger
Webinar in-person 28th to 28th January 2015 online, United States of America Website: http://www.innovativeeducators.org/Frontline-Customer-Service-In-Higher-Education-p/3302.htm Contact person: Pamela Ranallo Learn 10 phrases designed for situations when customers are unhappy & behaving inappropriately. Use these phrases in particular types of interactions & learn to identify & address some common issues that may be creating the problem in the 1st places. Organized by: Innovative Educators Check the event website for more details. View all events from this organizer.
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